Great Trade NZ Customer Support

Pickup address details will be automatically sent to your email after placing your order. Item will be ready after 4pm the same day for collection (if you place order before 2pm). Pickup same day only available Monday - Friday only.

To create a pickup order online, add items to cart as normal then proceed to checkout. On filling up shipping address step, select “Pickup”, there is no delivery fee for pickup orders.

Apart from an email that confirms your order, you will receive another email stating your order is ready for pickup. If you have not received any communication from us after 2 business days, please contact us.

If you need to cancel your order for any reason, please get in touch with us as soon as possible. We will do our best to honour your request however, we cannot guarantee that this will always be possible. Since we work hard to get all orders shipped out as quick as possible, and in instances where an order has been fully processed and packaged by our team, or where an order has been handed over to the courier, there will be very minimum we can do to stop it. Then please follow the return process once your order arrived. Please note that the shipping charge at this stage has gone to courier which is non-refundable.

If you are a registered customer from us, you can simply check your order history and order status from "My account". If you did not sign in/register when purchasing, no worries, you will still receive an automatic email notification with tracking details once the order ships. We recommend you create an account with us, as a registered customer, you are not only benefit from tracking your order history, create your own profile for after sales care, there are so much more to enjoy keeping up to date with our latest deals and promotions!

If you would like to make changes for a confirmed order that including adding/removing of items, exchanging to another item, changing your delivery address, providing delivery instructions etc. please contact us as soon as possible once you’ve made an order. Again, we will do our best to accommodate your request, but no guarantee given that this will be always possible. Once your order has been fully processed and packed, or where an order has been handed over to the courier, we will not be able to make any changes. It would be much more efficient for you to contact courier company directly to redirect your parcel or leave any delivery instructions.